Skip to content


(07) 5546 3077

Cavbus Pty Ltd Privacy Policy


1. About this Privacy Policy

1.1 Cavbus has implemented this Privacy Policy to provide information about what kinds of Personal Information we may collect or hold, how we collect, hold, use and disclose that Personal Information, choices you have regarding our use of that Personal Information, and your ability to access or correct that Personal Information.

2. Personal Information


2.1 “Personal Information” is information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable.


3. What Personal Information do we collect and hold?


3.1 The types of Personal Information we may collect about an individual will depend upon the nature of our interaction with them. Personal Information that we collect may include (but is not limited to) the following:

(a) name

(b) age and/or date of birth

(c) contact details including telephone numbers (landline and/or mobile)

(d) current and previous address (including postal address)

(e) email address

(f) trip details (including start and end location, and fare) collected by our products such as payment terminals

(g) occupation and employment details including employment status and any previous work experience

(h) information from or in connection with your resume or job application if you apply for a position with us

(i) emergency contact details

(j) geographical location

(k) Australian Business Number (ABN)

(l) credit history

(m) trade references, credit references or reports from a third party

(n) credit information

(o) criminal record as well as other disciplinary action and history

3.2 We collect and record Personal Information about individuals such as:

(a) our customers, potential customers, and their representatives

(b) our investors and shareholders

(c) our suppliers and potential suppliers and their representatives, directors, partners, proprietors, and shareholders

(d) contractors and subcontractors and potential contractors and subcontractors and their representatives in relation to providing goods and services to us

(e) drivers and operators of vehicles, in relation to information about the trips taken when logged into our products such as dispatch equipment and payment terminals

(f) other individuals who may use our products and services (for example, individuals who have digital passes provided to them by their employer or someone they know)

(g) our employees past and present, including applicants, and

3.3 We are authorised to collect tax file numbers (TFNs) by the Income Tax Assessment Act 1936 (Cth). It is not compulsory for you to provide your TFN for our products and services, but if you do not, taxation law may require additional deductions to be made from amounts payable to you.




4. How and when do we collect Personal Information?

4.1 We collect your Personal Information to allow us to conduct our business and organisational functions, to provide, market and sell our products and services and for the specified purposes set out in paragraph 6. In some circumstances the collection of Personal Information may be required by law.

4.2 We may collect your Personal Information while providing you with goods or services, or:

(a) when you make a booking (online, through our mobile application, or by calling our contact centre)

(b) when you otherwise use or buy our products or services, including for the purposes of sending you products or services under an order (e.g., Digital payment products)

(c) when you visit or fill in a form on our website (see paragraph 5)

(d) when you register for or use an account or subscription package on our website or through our mobile applications, including for the purposes of enabling us to contact you in relation to your account

(e) when you visit premises from which we operate

(f) when you (or your employer) provide that information to us in the course of conducting or administering our relationship with you, or when you are carrying out activities in connection with our business operations

(i) when you submit a job application to us

(j) when you as a passenger make a lost property request to us, for the purposes of processing the relevant request

(k) when you otherwise contact us by telephone, email, post or in person

(l) where we are otherwise required or authorised by law to do so.

4.3 Generally, when providing our products and services, dealing with our personnel, or obtaining goods and services from our service providers, suppliers, or contractors, we collect Personal Information directly from the relevant individual where reasonable and practicable.

4.4 We may also collect Personal Information about you from third parties and other sources such as:

(a) your nominated representatives (e.g., spouse, accountant, power of attorney, brokers, and other professional advisors)

4.7 In some cases we are required to collect Personal Information under relevant state and federal legislation. For example:

(a) where we are entering into credit arrangements.

5. Information collected via our website and applications


Click Stream Data

5.1 When you read, browse, or download information from our website, we or our internet service provider may also collect information such as the date, time and duration of a visit, the pages accessed, the IP address of your computer, and any information downloaded. This information is used for statistical, reporting and website administration, maintenance, and improvement purposes.


Advertising networks and Custom Audiences


5.2 We use network advertisers to serve advertisements on our website as well as unaffiliated websites or other media (e.g., social networking platforms). This enables us and network advertisers to target advertisements to you for products and services for which you might be interested.  Ad network providers, advertisers, sponsors, and/or traffic measurement services may use pixels, cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs, and other tracking technologies to measure the effectiveness of their ads and to personalise advertising content to you.  These pixels, cookies and other technologies are governed by each entity’s specific privacy policy, not this Privacy Policy. We may provide these advertisers with information, including Personal Information, about you.

5.3 If you do not want CAVBUS to, or if you no longer want CAVBUS to, use or disclose your Personal Information such as your email address to third parties for the purpose of Custom Audiences as described in this paragraph 5, you can opt out in accordance with paragraph 10 of this Privacy Policy.





6. How do we use your Personal Information?


6.1 We use the Personal Information we collect about you for our business and organisational functions and activities, in order to operate our business efficiently, and to market our products and services for the benefit of our customers.

6.2 We may collect, hold and use your Personal Information:

(a) to facilitate bookings (online, mobile application or via our call centre)

(b) to identify and communicate with you

(c) to enable us to provide you or a third party you nominate with requested information, products, or services

(d) to otherwise assist customers by providing them with information and support

(e) to collect and process payments

(f) to help us to manage and enhance products or services we provide to you

(g) to help us to manage and enhance goods and services we procure from our suppliers and subcontractors

(h) to help us manage and respond to a general or specific shareholder enquiry

(l) to personalise and customise your experiences on our website

(j) to manage and maintain credit accounts for the provision of products or services on credit

(k) to carry out, or request a third party to carry out on our behalf, credit checks as well as credit reporting where you or your business are seeking to use a credit facility

(l) to carry out checks on the Personal Property and Securities Register (PPSR) (which may involve a disclosure to the PPSR operator) to confirm your business’ details including ACN or ABN where you have applied for credit

(m) to carry out debt and equipment recovery functions

(n) to promote and market our products and services to you

(o) to provide you with information that we believe may be of interest to you or that you may be interested in receiving, including advertising material, regarding us, our clients, and our business partners

(p) to conduct research for the purposes of improving existing products or services or creating new products or services

(q) to help us research the needs of our customers, including by de-identifying the information or undertaking data analytics, to enable us to understand our database and to market our products and services with a better understanding of your needs and the needs of customers generally

(r) to notify and assess insurance claims, pay settlements, and finalise claims, and determine liability

(s) to protect you and us from fraud

(t) to provide for the safety and security of workers and onsite visitors

(aa) to help us manage our business operations.

(bb) for business support purposes including maintenance, backup and audit.

(cc) to process any job application submitted by you.

(dd) to process any lost property requests submitted by you.

(ee) to respond to any queries or complaints you may have, or

(ff) to comply with our statutory and legal obligations.

6.3 We always reserve the right to monitor, review, retain, and/or disclose any information as necessary to satisfy any applicable law, but we have no obligation to monitor the use of the Website or to retain the content of any user session.

6.4 We may aggregate Personal Information of our customers for reporting and statistical purposes, for business improvement and for marketing purposes. This allows us to better inform ourselves of our customers’ preferences and requirements, and to enable us to monitor

the effectiveness of and constantly improve our website and our products and services. If we disclose any aggregated, demographic, or de-identified information to third parties it will not contain any Personal Information.


6.5 You consent to us using your Personal Information in the above ways and as set out in this Privacy Policy.

6.6 We may otherwise collect, use, or disclose your Personal Information where the collection, use or disclosure is:

(a) in accordance with this Privacy Policy or any agreement you enter into with us, or

(b) required or authorised by law, including without limitation the Australian Privacy Principles under the Privacy Act 1988 (Cth).


7.When do we disclose your Personal Information?


7.1 Cavbus may disclose, or provide access to, your Personal Information to third parties in connection with the purposes described in paragraph 6. Depending on the circumstances and the nature of your engagement with us, we may disclose your Personal Information to our related entities, to third parties that provide products and services to us or through us, or to other third parties (such as your referee(s) in connection with a job application you have submitted).

7.2 We may also disclose your Personal Information to:

(a) any of our internal divisions, business units or departments

(b) your nominated representatives

(c) other organisations or individuals who assist us in providing products and services to you

(d) professional service providers and advisors who perform functions on our behalf, such as lawyers

(e) medical providers including medical and rehabilitation practitioners for assessing insurance claims

(f) representatives, agents, or contractors who are appointed by us in the ordinary operation of our business to assist us in providing goods or services or administering our business (such as for data storage or processing, data analytics, printing, mailing, marketing, planning and product or service development)

(g) credit reporting bodies and mercantile reporting agencies (e.g., Equifax)

(h) debt collecting agencies

(i) other entities who are your credit providers or trade suppliers

(j) banks, lenders, valuers, insurers, brokers, auditors, business consultants and IT service providers, in connection with products or services that those parties provide to us, and

(k) Government, regulatory authorities, and other organisations as required or authorised by law (such as Centrelink, ASIC, and the police).

7.4 As we continue to develop our business, we may buy, merge or partner with other companies or businesses, and in so doing, acquire customer information. In such transactions, Personal Information may be among the transferred assets. Similarly, if a portion or substantially all of our business or assets are sold or transferred to a third party, we may also disclose customer information including your Personal Information to a purchaser or potential purchaser in connection with the sale or potential sale of us, our business or any of our assets, including in insolvency.


8.Other uses and disclosures


8.1 We may collect, use and disclose your Personal Information for other purposes not listed in this Privacy Policy. If we do so, we will make it known to you at the time we collect or use your Personal Information.




9.1 You consent to us using your Personal Information for sending you information, including promotional material, about us or our products and services, as well as the products and services of our related entities and third parties, now and in the future.


9.2 You also consent to us sending you such information by means of direct mail, email, SMS, and MMS messages, and by other channels from time to time (such as app push notifications on mobile phones and devices, or through participating in chat bot interactions).




10. Storage and security of Personal Information held by us


10.1 We aim to keep your Personal Information secure. Any Personal Information that is collected via our website or which is held on our computer systems is protected by safeguards including physical, technical (firewalls, SSL encryption etc) and procedural methods.

10.2 If we find that we no longer require (including for our internal record-keeping and compliance purposes) or have no further need for your Personal Information we may de-identify it or remove it from our systems and destroy all record of it.


11. How do we deal with complaints about privacy?


11.1 If you feel that we have not respected your privacy or that we have conducted ourselves inconsistently with this Privacy Policy, please contact our Privacy Officer in any of the ways specified in paragraph 15 and advise us as soon as possible. We will investigate your queries and privacy complaints within a reasonable period depending on the complexity of the complaint.

11.2 We will notify you of the outcome of our investigation.

12. Updates to this Privacy Policy


12.1 We may, from time to time, review and update this Privacy Policy, including to consider new laws, regulations, practices, and technology. All Personal Information held by us will be governed by our most recent Privacy Policy, posted on our Website (as set out in section 5.1) where the Privacy Policy will be located. Any changes to this Privacy Policy may be advised to you by updating relevant pages on our website. We encourage you to check these pages from time to time for any changes.

13. What to do if you have a question, problem or want to contact us about our use of your Personal Information or this Privacy Policy


13.1 Please contact us at if you:

(a) have a query or concern about this Privacy Policy or our Personal Information handling processes

(b) wish to make a complaint in relation to a breach of your privacy

(c) would like to access your Personal Information held by us

(d) would like to opt out of direct marketing, or

(e) would like to update or correct your Personal Information held by us.


This Privacy Policy was last updated on 22 June 2023.

Logan Coaches

1 Centenary Place

Logan Village QLD 4207


Tel: 07 5546 3077
AFTER HOURS contact: 0428 627 879